Please register your bike within 30 days of purchase; failing to do so can make processing a warranty claim much slower.
WETHEPEOPLE LIMITED WARRANTY
Wethepeople warranties the replacement of original wethepeople products due to defects in material and/or workmanship according to the following conditions:
COMPLETE BIKE FRAME/FORK LIMITED WARRANTY
Wethepeople offers a standard 12 month warranty against manufactures defects on all complete bike frames , forks and handlebars from the original date of purchase. This limited warranty applies to the original owner with proof of purchase (receipt). Frames, forks, and handlebars must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty.
COMPLETE BIKE PARTS LIMITED WARRANTY
Wethepeople offers a standard 90 day warranty on all complete bike components for defects in workmanship from the original date of purchase, backed by a one on one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt).
INTERNATIONAL WARRANTY CLAIMS
All international warranty claims should be directed through the official wethepeople distributor in the country that you live in. To find out who the official wethepeople distributor is in your country, please check the “distributors” page.
The user assumes the risk of any personal injuries, damage to or failure of wethepeople frames, forks, handlebars, cranks, stems or any other product manufactured under the wethepeople name, and any losses if the wethepeople product is used in any competetive event. The return of the warranty registration of within 30 days of purchase is a condition precedent to coverage herin. Any bicycle that is purchased through mail order or over the internet must be assembled by an authorized wethepeople bicycle dealer mechanic. Any product that is not assembled by an authorized wethepeople bicycle dealer shall make the warranty void. Labor and transportation charges are not included. This warranty is valid to the original purchaser only. Proof of purchase (receipt) is required to validate protection under this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, improper maintenance of parts of devices not consistent with the use orignally intended for the bicycle sold are not covered by this warranty. This does not affect your statutory rights. Warranty terms may differ from country to country. For more information, please contact your local distributor.
In order to process a warranty claim, please first register your bike. Thank you.