Please read the FAQ before sending any questions by email!
This helps us to spend more time on questions that require more time, including your own.
Do Wethepeople products come with a warranty?
Click here to get the full lowdown.
download link: click here.
For technical information use this link: technical questions.
ORDER / PRICING / AVAILABILITY
I saw some cool wethepeople products on your website, but my dealer told me it's not available in my country? Why is that? And how do I know what they have?
It's the distributors decision what he wants to order. If there is a product you wanna have, tell your Wethepeople dealer. If enough dealers tell the distributor, they will order it for sure. We're also not able to keep tabs on what every dealer has in stock. You have to contact your dealer or distributor. Your dealer should check availability before taking your order because just as we said before.... there is no guarentee that the distro ordered that product/colour.
Can I get some prices on some of your products?
No. We don't quote retail prices here because they vary from country to country. You'll have to contact a bike shop that sells Wethepeople products. Or contact a mailorder company for prices - there are now many on the internet. Prices are not accessible through the factory.
What colors are available?
You'll find information about colors in the usual product specs. But the availability in your country depends on the distributor of your country and what they've ordered see also 'availabilty'. So if you wanna be sure, ask your dealer. At the moment custom colours are not available from us.
Where can I get wethepeople products? Can i buy direct from you?
We are not able to deal direct, but we have worked hard to establish good relationships with rider orientated distributors who can offer more dedicated support nearer to dealers and riders. If your country has a distributor (check out under 'distributors'), your dealer can order from them . To find a dealer in your country check out our shopfinder.
I was wondering if you guys had a catalog? If yes, how can I get one?
Please check out our catalog section. For a printed version of our latest catalogs please contact your dealer.
INFOS ABOUT OLD WETHEPEOPLE PRODUCTS
Can you send me the specs/infos on my 2003 bike?
People often asked us for information on older bikes and frames because we only list the current years information on the product pages. So we've finally uploaded all catalogs all the way back to 2003. Click here for the catalog archive.
Can I work for you?
Maybe, but right now no. We're also not able to offer any work experience places at the moment because the time that we'd like to put in simply isn't there; we're such a small company it's unlikely to work or be of use to you. Please understand that even work experience can be a time intensive two way thing and we're actually saying no for 'your' benifit.
Do we think about the environment?
Too right we do. All our manufacturing is strictly controlled to agreed international standards. All our cardboard packaging(and progressively everything else) is from recycled sources and to support that we also recycle all our paper, plastic and packaging at the office. We all cycle into work, we share a single car, have fitted energy saving/movement activated lighting where possible and on the whole do give a shit about this kind of thinking. We make parts that last so they don't need replacing as often. We try to do our bit although we're still a long way from being the best. We help the local scene out with re-using product and small parts. I couldn't say what our carbon footprint is, but the ideology and our thoughts about it are being re-looked at the whole time.
Is wethepeople able to make me a custom frame or do a custom paint job?
Sorry, but we're not doing any custom frames or paint jobs at the moment.
I've resprayed my bike, can I get more of the original stickers?
Replacement sticker packs are available for all bikes, but only from dealers and distributors. If you can't find them, let us know where you looked and we'll try and help you. The same goes if you're restoring a wethepeople classic.
I have no questions to ask but I would like to see if there are real people reading the emails I send to you?
You can be rest assured that we read each email personally and everyone gets a reply from us and not from some bit of software, but if you want to check, send us something interesting.
I emailed you guys yesterday and you never replied, what's up?!
Give us a chance! we go through each mail personally, - yeah we actually read and reply to what you have to say. The downside is that it takes us time. We'd normally expect to get back to you within a couple of days but it sometimes takes us longer. If you've had no response within 12 days then remind us cause something is wrong. Thanks for your patience.
If you still didn't find the answer to your question, we are here to help, write a mail through our contact form.